Last updated: March 2026

This Privacy Policy explains how Smoky Product Company, LLC (DBA Smoky Gardenz Shop) (“we,” “us,” “our”) collects, uses, and shares information when you visit smokygardenzshop.com, create an account, or place an order.

If you’re looking for shipping, returns, or product disclaimers, see:

Information we collect

We collect information in three main ways:

1. Information you provide

  • Name, email, phone number
  • Shipping and billing address
  • Order details and customer support messages
  • Account login details (if you create an account)

2. Information collected automatically

  • IP address, device type, browser type
  • Pages viewed and actions taken on the site
  • Approximate location (based on IP)
  • Cookies and similar tracking technologies

3. Information from service providers

  • Payment status (we do not store full payment card details)
  • Shipping and tracking updates
  • Fraud prevention and basic risk signals

How we use your information

We use personal information to:

  • Process orders and payments
  • Ship products and provide tracking
  • Provide customer support
  • Improve website performance and shopping experience
  • Prevent fraud and misuse
  • Send service emails (order confirmations, shipping updates)

If you opt in, we may also send marketing emails or SMS messages. You can opt out anytime using the unsubscribe link or by contacting us.

How we share your information

We share information only as needed to run the business, including with:

  • Payment processors (to process transactions)
  • Shipping carriers (to deliver orders)
  • Email/SMS providers (for confirmations and marketing if you opted in)
  • Analytics tools (to understand site usage and improve performance)
  • Fraud and security tools (to help protect our store)

We do not sell your personal information in exchange for money. If you are a resident of certain states, you may have additional opt-out rights related to advertising or certain data sharing. See Your Privacy Rights below. 

Cookies and tracking

We use cookies and similar technologies to:

  • Keep the cart working
  • Remember preferences
  • Measure site performance
  • Support marketing/analytics where enabled

You can control cookies through your browser settings. Some site features may not work correctly if you block cookies.

Age restriction

This website is intended for adults 21 and older. We do not knowingly collect personal information from children. If you believe a minor has provided information to us, contact [email protected]

Data retention

We keep personal information as long as needed to:

  • fulfill orders and support requests
  • maintain business records (including tax and accounting requirements)
  • prevent fraud and enforce our policies

Security

This site uses SSL/TLS encryption to protect data transmitted between your browser and our servers. We use reasonable safeguards designed to protect your information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

Payment information is transmitted securely via SSL/TLS and is processed by our payment provider; we do not store full payment card details on our servers.

Your privacy rights

Depending on where you live, you may have rights to:

  • request access to the personal information we have about you
  • request deletion or correction (where applicable)
  • opt out of certain processing, including targeted advertising in some states
  • appeal a denial of certain requests (in some states)

California requires a “Notice at Collection” to be available at or before personal information is collected. We satisfy this by making this Privacy Policy available where information is collected (such as checkout/account forms). 

Colorado and Virginia also require clear privacy disclosures and consumer rights mechanisms. 

To submit a request: email [email protected] with the subject line “Privacy Request”. Include your name, the email used on your order/account, and what you want to request.

External links

We may link to third-party websites. We are not responsible for their content or privacy practices.

Changes to this policy

We may update this Privacy Policy at any time. Changes take effect when posted on this page.

Site information

Hosting Provider: SiteGround
Hosting Support Hub: https://www.siteground.com/support 
Hosting Corporate Contact: SG Hosting Inc., 700 N. Fairfax St, Suite 614, Alexandria, VA 22314. Phone: +1 800 828 9231

Contact

Questions about privacy? Contact us:

Email

[email protected]

Mailing Address

Smoky Product Company, LLC
55 Eagles Nest Trail
Murphy, NC 28906